Nani's Gelato Inc. ("Nani's Gelato," "we," "us," or "our") operates gelato shops and franchise locations across Canada and the website found at nanisgelato.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in the course of our commercial activities, in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector (Law 25), and other applicable provincial privacy legislation.

By using the Site or submitting information to us through a form, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not provide us with your personal information.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information you provide through our contact, catering, subscribe, or franchise application forms — such as name, email address, phone number, mailing address, and city.
• Franchise application information — such as the territory and cities you are interested in, how you intend to operate the business, your occupation, cash available to invest, and your responses to industry-experience, bankruptcy, and criminal-record history questions. This is sensitive information that we collect only with your express consent and use solely to evaluate your application.
• Communications you send us, including messages, questions, and any other content you choose to submit through a form.
• Technical and usage information collected automatically through cookies and similar technologies, including via HubSpot (our forms and customer-relationship platform) and Google Analytics, such as IP address, browser type, device information, referring pages, and how you interact with the Site.

2. How We Use Your Information

We use personal information to:

• Respond to your inquiries and provide the services you request;
• Evaluate and process franchise applications;
• Send you calls, text messages, or emails about Nani's Gelato, where you have given us express consent to do so;
• Operate, maintain, and improve the Site and our forms;
• Understand how visitors use the Site through analytics, so we can improve content and user experience; and
• Comply with legal, regulatory, and contractual obligations.

3. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise permitted or required by law. Where a form asks you to opt in to receiving calls, text messages, or emails, we rely on your express consent under Canada's anti-spam legislation (CASL) to send you those communications. You may withdraw this consent at any time by replying "STOP" to any text message, using the unsubscribe link in any email, or contacting us using the information in Section 9 below. Withdrawing consent will not affect the lawfulness of communications sent before you withdrew it.

4. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Service providers who help us operate the Site and manage our customer and applicant relationships, such as HubSpot, which processes form submissions and analytics data on our behalf and may store data on servers located outside Canada, including in the United States. Where information is transferred or stored outside Canada, it may be accessible to courts, law enforcement, and national security authorities of that jurisdiction under its laws.
• Franchise development personnel who evaluate franchise applications;
• Parties to whom disclosure is required or permitted by law, such as in response to a valid legal request; and
• A successor entity in connection with a merger, acquisition, or sale of business assets.

5. Cookies and Analytics

The Site uses cookies placed by HubSpot and Google Analytics to recognize repeat visitors, attribute form submissions, and understand aggregate Site usage. You can control or disable cookies through your browser settings; doing so may affect the functionality of certain forms on the Site.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law, after which it is securely deleted or anonymized.

7. Security Safeguards

We use physical, organizational, and technological safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification.

8. Your Privacy Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw your consent to our collection, use, or disclosure of your information, as described in Section 3; and
• If you are a resident of Quebec, request that we cease disseminating your information or de-index it in certain circumstances, and receive your information in a structured, commonly used technological format.

To exercise any of these rights, contact us using the information in Section 9. We may need to verify your identity before responding to your request.

9. Contact Us

Our Privacy Officer is responsible for our compliance with this Privacy Policy and applicable privacy laws. You can reach them at:

Nani's Gelato Inc.
[Insert mailing address]
[Insert privacy contact email]

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, if you are a resident of Quebec, with the Commission d'accès à l'information du Québec.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Your continued use of the Site after a revision takes effect constitutes your acceptance of the updated policy.